Icon Review of Customer Brand Services

Customer Brand Services is an Australian customer service evaluation company operating in Australia and New Zealand. The company provides marketing research services through paid mystery shopping and Out-of-stock checking. It also provides real time dashboard reporting to the clients. It has a network of over 70,000 panellists participating in various studies.

The studies conducted provide information correlating customer service perceptions and business successes and give customer perception index for Australia and New Zealand. Mystery shopping provides direct and impartial information regarding customer’s first hand experience at the point of purchase. Out-of Stock checking involves collecting information of all the products that are out of stock in a certain store and delivering this information to the company. These products can be classified into different categories and impart a clear picture of store inventories. The emerged information also provides insights into unique demand and supply situations applicable to a certain retail outlet.

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Icon General Information:

Regions of participation: Australia and New Zealand

Minimum Age Members Need to be to Join: 15

What Type of Rewards do Participants Receive: Mystery shoppers are paid in cash or products on a monthly basis. Payment ranges from $ 10 to over $ 500, depending upon the extensiveness of the assignment.   Out of stock checkers are paid on a monthly basis for all the completed assignments through bank transfer. The security deposit for the two Handheld Tally Counters, provided by the company to each checker is $ 10 each and is deducted from the first payment.

Minimum Required to Receive Payment: Not Specified

Type of Surveys on Offer: Mystery shopping and Out-of-stock checking.

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